Frequently Asked Questions

Find answers to the most common questions about our B2B eCommerce platform, features, and services.

General Questions

What types of products can I sell on the platform?

You can sell virtually any product type — physical goods, digital downloads, services, and even temperature-sensitive or ADR-classified items. Our platform supports multiple product types, categories, and inventory setups.

Can I sell both retail and wholesale?

Yes. Our platform supports unit sales, box sales, pallet sales, and customised pricing based on quantity, customer groups, or special promotions.

Is it multi-language and multi-currency?

Absolutely. You can configure multiple languages and currencies to reach global customers with seamless checkout and localised pricing.

Logistics & Delivery

Can I sell frozen, chilled, or hazardous goods?

Yes. We fully support frozen, refrigerated, and ADR-classified products, including thermal routing, compliant packaging, and specialised vehicles.

Does the platform handle palletised and non-standard deliveries?

Yes. You can manage standard and non-standard pallets, HI-AB deliveries, and multiple vehicle types. Our logistics features include real-time pallet consolidation and 4D-optimised checkout for efficient delivery planning.

Can I integrate multiple carriers?

Yes. Compare couriers in real time, book pallet networks directly, and automatically select the best shipping method based on price, vehicle, or delivery type.

Selling & Monetisation

Can I set custom pricing for different customers?

Yes. The platform supports quantity-based pricing, customer-specific discounts, and RPQ (Request Price Quotation) workflows for bespoke deals.

How can I monetise my marketplace?

Our platform allows multiple monetisation strategies including product mark-ups, profit on delivery fees, subscriptions, affiliate marketing, sales commissions, top-placement listing fees, banner advertising, and brand fees.

Can I offer subscriptions or recurring revenue models?

Yes. Set up subscriptions, members-only access, or recurring services to convert one-time buyers into loyal customers.

Platform & Integrations

Does it integrate with payment gateways?

Yes. We support multiple integrated payment methods including credit/debit cards, PayPal, and bank transfers for a smooth checkout experience.

Can I import products in bulk?

Yes. Our CSV import feature allows you to upload product data, categories, and pricing efficiently, saving time on manual entry.

Are invoices and VAT compliant?

Yes. Generate HMRC- and VIES-compliant invoices automatically, including VAT reporting for both domestic and EU transactions.

Marketing & Customer Engagement

Does the platform support SEO?

Yes. Optimise product listings, meta tags, and URLs to improve search engine rankings and drive organic traffic.

Can I create newsletters and blog content?

Yes. Engage your audience with built-in newsletters, news updates, and blogs to inform, retain, and attract customers.

Does the platform support loyalty programs?

Yes. Reward frequent buyers with loyalty points, discounts, or exclusive offers to encourage repeat business.

Support & Updates

Do I get customer support?

Yes. Our 24/7 support team is available to assist with setup, troubleshooting, or optimisation advice whenever you need it.

Are updates included?

Yes. All licences include free lifetime updates, ensuring your platform stays current with new features and improvements at no extra cost.